General Directorate of Information Technology

Uptime Institute Awards the King Khalid University Database Center the Tier III Design Certification

Source: King Khalid University - Media Center  The King Khalid University Database Center, a leader in database services within the Ministry of Education, obtained the Tier III Design Certification from Uptime Institute — the standard-bearer for digital infrastructure performance — for its cloud data center located in Abha until 27 May 2022. The certification illustrates the world-class capacity evidenced in the engineering and architectural specifications of the facility design. The Tier III rating shows that the King Khalid University Database Center meets the highest standards for infrastructure and capacity. Some of the factors leading to certification were that our data center allows for any planned maintenance activity of power and cooling systems to take place without disrupting the operation of computer hardware located in the data center. In a test performed by Uptime Institute, the King Khalid University Data Center reached a 99.982% sustained power level over a 72 hour period of no electricity. CIO Dr. Mohammed Alsaqer praised the support of His Excellency, King Khalid University Rector Prof. Falleh Al-Solamy. He also appreciated the efforts of the technical team working on this achievement. This achievement, he noted, represents how hard his team is working to provide the best services in line with the Kingdom's technical excellence objectives.

330,000 Taks Performed to Activate Telework Availability in 21 days

Source: King Khalid University - Media Center In a response to suspended attendance of employees at their workplaces in all government agencies except for those in the health, security and military sectors as part of the Kingdom’s efforts to combat the spread of the coronavirus, King Khalid University offered several electronic services to support the rapid transition to telework. Of note, the General Administrations of Information Technology and Cyber Security worked around the clock to ensure successful continuity of normal operations. CIO, Dr. Mohammed Alsaqer, explained that during 21 days, a total of 330,000 tasks to activate working online were performed, 107 remote training sessions were held, 200 virtual telephones to support office extensions were activated, 250 secure work accounts were created, 48 emails were established for collages and administrations to communicate with students, and 400 technical reports were processed. He pointed out that when it comes to enabling working online, 18 business WhatApp accounts were added to technical support, 6 technical teams were formed to support working online, 5 comprehensive guides were prepared and published for working and communicating online, and 6 video call services were included in the "With You" pack. The 2 administrations focused on redistributing Internet capacities to support online learning with special attention to supporting a number of meetings and official councils. Four electronic link operations were created, an electronic service was launched, 30,000 cyberattacks were countered, 330,000 messages were facilitated through the "Tawasol" system, and 30 news stories were translated. Statistics of the administrations of Information Technology and Cyber ​​Security showed a total of 81,000 exchanged electronic inquiries, 90,000 visits to the Working Online Manual, 1,300 requests through "Mubasher", 3,000 electronic inquiries, and 6 community initiatives. These statistics are but only part of the process, which does not include the slew of services offered by the Deanship of E-Learning. The Deanship of E-Learning supports the efforts to facilitate working online, councils, meetings, committees, symposiums, and workshops.